Good style is worth the wait—but we know you're excited to get your new pieces! Here's everything you need to know about how we pack, ship, and deliver your Tagheart orders.

1. Order Processing

Processing Time:

• Most orders are processed within 1–3 business days (excluding weekends and holidays)

• During peak seasons (holidays, sales events, new collections), processing may take 3–5 business days

• You'll receive a confirmation email as soon as your order ships

Order Cut-Off:

• Orders placed after 2:00 PM [insert time zone] will begin processing the next business day

• Orders placed on weekends or holidays will begin processing the following business day

Order Verification:
For your protection, we may occasionally need to verify certain orders. If we need additional information, we'll contact you via email—please respond promptly to avoid delays!

2. Shipping Methods & Delivery Times

We offer several shipping options so you can choose what works best for you. Delivery times are estimates and begin from the date of shipment, not the order date.

Domestic Shipping [Customize for your primary market]

Shipping Method Estimated Delivery Time Cost
Standard Shipping	3–7 business days	Calculated at checkout
Expedited Shipping	2–4 business days	Calculated at checkout
Express Shipping	1–2 business days	Calculated at checkout

International Shipping

Yes, we ship worldwide! Wherever you are, we'll get your style to you.

Shipping Method Estimated Delivery Time Cost
Standard International	7–14 business days	Calculated at checkout
Express International	3–7 business days	Calculated at checkout

Note: Remote areas may experience longer delivery times. Please allow additional time during peak holiday seasons.

3. Shipping Carriers

We partner with trusted carriers to ensure your clothing arrives safely and on time:

• USPS (United States)

• UPS (Worldwide)

• FedEx (Worldwide)

• DHL (Worldwide)

• Canada Post (Canada)

• Royal Mail (UK)

• Australia Post (Australia)

• La Poste (France)

• Deutsche Post (Germany)

The carrier for your order will be selected based on your location and chosen shipping method.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on:

• 📍 Delivery destination

• 📦 Selected shipping method

• ⚖️ Order weight and dimensions

• 💰 Applicable taxes and duties (for international orders)

You'll always see the exact shipping cost before completing your purchase—no surprises!

Free Shipping

We love treating our customers! Look out for:

• Free standard shipping on orders over [insert amount, e.g., $75 / £60 / €65]

• Free shipping promotions during special events and holidays

• Exclusive free shipping codes for email subscribers

Terms and minimum purchase requirements may apply. Free shipping offers apply to standard shipping only unless otherwise stated.

5. Tracking Your Order

Once your order ships, you'll receive:

• ✉️ A shipping confirmation email

• 🔢 A unique tracking number

• 🔗 A link to track your package

• 📱 Carrier updates (if you've opted in)

How to Track:

1. Click the link in your shipping confirmation email

2. **Visit our **Track Your Order page and enter your tracking number

3. Go directly to the carrier's website and enter your tracking number there

Tracking Not Updating?
Don't panic! Tracking information can take 24–48 hours to appear after shipping. If it's been longer than that, try:

• Refreshing the page

• Copying and pasting the tracking number directly into the carrier's site

• Waiting a few hours and checking again

6. Packaging

Your Tagheart pieces deserve to arrive beautifully—because unboxing should be part of the experience!

Each order is lovingly packed in:

• 👗 A signature Tagheart package

• 📦 Protective packaging to prevent damage

• 💌 A little surprise (because we love you!)

For gift orders, we can include a handwritten note—just let us know at checkout or email us!

7. International Shipping & Customs

Customs Duties and Taxes:

For international orders:

• Tagheart is not responsible for any customs duties, taxes, or brokerage fees imposed by your country's customs office

• These fees are the responsibility of the customer and are due upon delivery

• Customs policies vary widely—please contact your local customs office for more information

Customs Delays:

• International packages may be subject to customs inspection, which can cause delays beyond our estimated delivery times

• Tagheart cannot be responsible for delays caused by customs

VAT (Value Added Tax):

• For customers in the EU and UK, VAT may be collected at checkout or upon delivery, depending on your country's regulations

• Any VAT collected at checkout will be clearly indicated on your order summary

Prohibited Items:
Some countries restrict certain materials. Please check your local regulations before ordering if you're concerned.

8. Shipping Restrictions

PO Boxes & Military Addresses:

• We ship to PO boxes and APO/FPO/DPO addresses via standard shipping only

• Express shipping options are not available for these addresses

• Please provide a street address for expedited shipping

Remote Areas:
Delivery to remote or rural areas may take additional time. Contact us if you have concerns about delivery to your location.

Holiday Shipping:
During peak holiday periods, please order early to ensure delivery by special dates. Check our website or social media for holiday shipping deadlines.

9. Order Changes & Cancellations

Before Shipment:
Need to change or cancel your order? Email us immediately at bonyoars@gmail.com. We'll do our best to accommodate your request if your order hasn't been processed yet.

After Shipment:
Once your order has shipped, we cannot make changes or cancel it. Please refer to our Refund & Return Policy for options after delivery.

Address Changes:
If you realize you've entered the wrong shipping address, contact us immediately. We'll do our best to correct it before your order ships. Once shipped, we cannot redirect packages.

10. Lost, Stolen, or Damaged Packages

Lost Packages:

If your tracking shows "delivered" but you haven't received your package:

1. 📬 Check with neighbors and family members

2. 🏠 Look around your property (porch, mailbox, front desk)

3. 📞 Contact your local post office or carrier

4. ⏱️ Wait 24–48 hours—packages sometimes scan as delivered prematurely

5. 📧 If still missing, contact us at bonyoars@gmail.com

We'll help investigate and file a claim with the carrier.

Stolen Packages:
Tagheart is not responsible for packages marked as delivered but stolen. For valuable orders, we recommend:

• Shipping to a secure location (work address, trusted neighbor)

• Requiring a signature for delivery (available upon request—email us!)

• Using a package locker or pickup location

Damaged Packages:

If your order arrives damaged:

1. 📸 Take photos of the damage and the packaging

2. 📧 Contact us within 7 days at bonyoars@gmail.com

3. 📝 Include your order number and photos

We'll work with you to resolve the issue promptly—whether that's a refund, replacement, or store credit.

11. Incorrect Shipping Information

Please double-check your shipping address at checkout! Tagheart is not responsible for:

• Orders delivered to incorrectly provided addresses

• Delays caused by address errors

• Additional shipping charges to reship items returned due to incorrect addresses

If an order is returned to us due to an incorrect address, we'll contact you to arrange reshipping. Additional shipping fees will apply.

12. Pre-Orders & Backorders

Pre-Orders:

• Estimated shipping dates are clearly stated on the product page

• Your entire order will ship when the pre-order item is ready (or we can split shipments—just ask!)

• Payment is taken at the time of order

Backorders:
If an item you ordered is temporarily out of stock, we'll notify you immediately and provide options:

• Wait for the item to be restocked

• Choose a different item

• Cancel that item for a refund

13. Holiday & Peak Season Shipping

During our busiest times (including Black Friday, Christmas, and Valentine's Day):

• 🎁 Processing times may be extended

• 🚚 Carrier delivery times may be delayed

• 📦 Tracking updates may take longer to appear

• 💖 We appreciate your patience and understanding!

Order early to avoid disappointment—we'll always keep you updated on any delays.

14. Frequently Asked Questions

Q: How long does processing take?
A: Most orders process within 1–3 business days.

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide.

Q: Will I have to pay customs fees?
A: Possibly. Customs fees are the customer's responsibility. Check with your local customs office for estimated charges.

Q: Can I change my shipping address after ordering?
A: Email us immediately! We'll try to update it before your order ships.

Q: My tracking hasn't updated in days—what should I do?
A: First, check the carrier's website directly. If it's been 5+ days with no update, contact us.

Q: Do you offer free shipping?
A: Yes! Look out for free shipping on orders over [amount] and special promotions.

15. Contact Us

Still have questions about shipping? We're here to help!

Tagheart
📧 bonyoars@gmail.com
💫 www.tagheart.com

For faster service, please include:

• Your order number (if applicable)

• Your shipping country

• A brief description of your question

Your Style is on Its Way!

Thank you for choosing Tagheart. We can't wait for you to rock your new look—and we'll get it to you as fast as we can! ✨